Wednesday, July 16, 2014

It's Like Canceling a Gym Membership*

If the idea of calling your calling company is worse than nails on a chalkboard, do not listen to this:

Slate - A Former Comcast Employee Explains That Horrifying Customer Service Call
" In the meantime, if you’re considering canceling your Comcast service, here’s a simple tip: Tell them you’re moving out of the country. As txmadison wrote in his post, 'it's called an unavoidable disconnect and it's the least impactful to the rep's numbers and there's nothing he can do about it. If you talk about price, competitors, lack of choices, service problems, etc, a good retention rep will do everything they can to try to save you.' "
 txmadison also wrote:
" Comcast literally provides an incentive for this kind of behavior. It's the same reason people's bills are always fucked up: people stuffing them with things they don't need or in some cases don't even agree to. "
Just last month, our cable bill went up $20 from the month before, which was $20 more than the month before that. It happens all the time. I make Hubby call to complain about the bill which usually works for a short time. Just last week, he called to disconnect service altogether.

Guess what. We still have Comcast.

Better luck next time.

*For advice on quitting the gym, see this.

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